Shipping policy
1. Order Processing
Orders are processed as quickly as possible upon payment confirmation. Standard processing time is typically 1-3 business days. Processing times may vary during peak seasons, holidays, promotional events, or inventory checks. You will receive an order confirmation email after placing your order.
2. Shipping Destinations & Fulfillment Centers
We currently ship to eligible addresses within the United States. To ensure efficient delivery, orders are dispatched from one of our US fulfillment centers depending on stock availability:
- New Jersey Logistics Center: 1202A Airport Rd, North Brunswick Township, NJ 08902, US
- California Logistics Center: 10385 San Sevaine Way, Suite A, Jurupa Valley, CA 91752, US
- Texas Logistics Center: 4006 West Port Dr. suite 104, Brookshire, TX 77423, US
3. Shipping Rates & Options
We offer Free 3-Day Delivery on all eligible orders within the continental United States! Available shipping options and rates will be calculated and displayed at checkout. Please carefully review the shipping details and estimated delivery times before completing your purchase.
4. Estimated Delivery Time
Estimated delivery times will be displayed at checkout. While we strive to achieve prompt delivery (typically 3-7 business days depending on destination), delivery times are estimates and are not guaranteed. Delays may occur due to carrier issues, weather, holidays, incorrect address information, or other events beyond our control.
5. Order Tracking
Once tracking information becomes available, shipping and tracking details will be sent to the email address used at checkout. If you do not receive tracking information within 3 business days after your order has shipped, please contact us at ttt3142288238@gmail.com and we will assist in the investigation.
6. Shipping Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.
7. Lost, Delayed, or Damaged Shipments
If your package is delayed, lost, or arrives damaged, please contact us immediately via email at ttt3142288238@gmail.com. Please include your order number and, if applicable, photos of the damaged package or items. We will work closely with you and the carrier to resolve the issue as efficiently as possible.
8. Undeliverable or Returned Packages
If a package is returned to us due to an incorrect address, delivery failure, or refused delivery, we will contact you to arrange redelivery. Additional shipping fees may apply depending on the situation.
9. Contact Us
For any questions regarding shipping and fulfillment, please contact us:
Company Name: Hong Kong Antu International Trade Limited
Business Registration No.: 79754969
Address: Unit 721A, 7/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong
Customer Support Email: ttt3142288238@gmail.com
Customer Support Phone: +86 137 7785 2396
Website: https://soiven.myshopify.com/